Privacy Policy

This privacy policy explains how North Pedal Point handles personal data when users visit the website, make a service inquiry, or use workshop booking and repair services. It applies to information connected with general bicycle servicing and repairs at our workshop in India.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data We Collect

We may collect identification and contact details, bicycle and service information, appointment preferences, payment-related records, inspection notes, and communications sent through the website, phone, email, contact form, or in person at the workshop. Where needed for service delivery, we may also process information about component condition, compatibility, and repair history.

The categories of data collected depend on the service inquiry, booking, and workshop intake process.

Sources of Data

We receive personal data when a user makes a service inquiry, books an appointment, brings in a bicycle for intake, approves a quote, or communicates with us during repair and collection. We also generate internal records from mechanical inspection, scope confirmation, quality checks, service summaries, and payment processing.

Information is obtained directly from users and from records created during service handling.

Types of Cookies

We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember basic settings and, where enabled, analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to standard website functions and basic measurement where enabled.

Cookie Controls

Users may control cookies through their browser or device settings, including blocking, deleting, or restricting certain cookies. Some site functions may not operate properly if cookies are disabled. Where a cookie preference tool is available, it should be used to manage non-essential cookies.

Browser settings can be used to limit or remove non-essential cookies.

User Rights

Your Rights

Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. Users may also object to processing based on legitimate interests where that ground applies. We may need to verify identity before acting on a request.

Available rights depend on applicable law and the nature of the request.

Requests

How to Make a Request

To make a privacy request, provide enough information to identify the relevant record and describe the action sought. We may ask for additional details to confirm identity or to locate the data involved. If a request cannot be fully satisfied, we will explain the reason where permitted by law.

Requests are reviewed against identity, scope, and legal retention requirements before action is taken.

Data Retention

We retain personal data for as long as needed to manage inquiries, complete repairs, maintain service records, handle payments, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if necessary for compliance, security, or the establishment of claims.

Records are kept only for the period needed for service, accounting, or legal purposes.

Policy Updates

Changes to This Policy

This privacy policy may be updated to reflect changes in our services, website features, data handling practices, or legal requirements. The revised version will apply from the date it is posted, unless a different effective date is stated. Users should review the notice periodically to remain informed of current practices.

We review this notice when our practices or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, schedule and manage appointments, receive bicycles for intake, assess service needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, issue service summaries, process payments, maintain records, improve website functionality, and meet legal or accounting obligations. We may also use limited contact information to send seasonal maintenance reminders where appropriate.

Processing is limited to workshop operations and related administrative needs.

Service Providers and Partners

We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the workshop and website. These parties are expected to use the information only for the services they provide and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.

Legal Disclosures

We may share personal data with public authorities, courts, or other parties when disclosure is required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also disclose information where necessary to support tax, accounting, or recordkeeping duties.

Disclosure may occur where law, regulation, or a valid order requires it.